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Privacy Policy

Last updated 21 August 2026

01 Who we are

QuickShip Canada is a cross-border shipping and logistics service operated by QuickShip Global Express Canada Ltd., part of the Inext Group (“QuickShip”, “we”, “us”, or “our”). We help Canadian businesses and global sellers compare, ship, track, and scale deliveries across 220+ destinations.

For the purposes of applicable data protection law, QuickShip Global Express Canada Ltd. is the controller responsible for the personal information described in this policy. Our contact details are set out in Section 16.

02 Scope of this policy

This policy applies to personal information we handle through our website at quickshipnow.com and related subdomains, our shipping and tracking platforms, our quote and contact forms, and our communications with you by email, phone, SMS, and WhatsApp.

It does not cover the independent practices of third parties we work with, such as carriers, customs brokers, marketplaces, or payment processors, which operate under their own privacy policies. Where our SMS program or cookies are concerned, please also read our SMS Terms and Cookie Policy.

03 Information we collect

Information you provide

  • Quote and contact details: your name, company, email address, phone number, origin postal code, destination, package weight, and service requirements submitted through our quote or contact forms.
  • Account details: login credentials and profile information when you register on our shipping platform.
  • Shipment details: sender and recipient names, addresses, contact numbers, a description and declared value of the goods, and the customs and documentation information needed to move a shipment across borders.
  • Billing details: billing address and transaction records. Card and payment credentials are collected and processed by our payment providers, not stored by us.
  • Communications: the content of your messages, support requests, and feedback.

Information we collect automatically

  • Device and usage data: IP address, browser and device type, pages viewed, referring links, and interactions with our site, collected through cookies and similar technologies described in our Cookie Policy.
  • Tracking events: shipment milestone and status data generated as your consignment moves through our network.

Information from third parties

We may receive information about you and your shipments from carriers and delivery partners, customs and fulfilment providers, connected marketplaces such as Amazon and Walmart, payment processors, and analytics or marketing providers, where you have engaged those services or consented to the sharing.

04 How we use your information

  • Prepare quotes and respond to your enquiries.
  • Create and administer your account, and authenticate access.
  • Book, route, coordinate, and deliver shipments through our own operations and our carrier network.
  • Send shipment and account notifications and status updates by email, SMS, and WhatsApp, including pickup, transit, exception, and delivery alerts.
  • Provide customer support and manage claims, returns, and reverse logistics.
  • Process billing, invoicing, and payments, and maintain business and tax records.
  • Complete customs clearance and meet trade, export, and import obligations.
  • Operate, secure, analyse, and improve our website, platform, and services, and prevent fraud and misuse.
  • Send marketing and service updates where permitted, subject to your choices in Section 12.
  • Comply with legal obligations and enforce our Terms & Conditions.

In Canada, we collect, use, and disclose personal information with your consent (express or implied) and as otherwise permitted or required under applicable privacy law, including PIPEDA.

Where the EU or UK General Data Protection Regulation applies, for example when we handle information about individuals in those regions, we rely on one or more of the following legal bases:

  • Performance of a contract: to provide the shipping services you or your business request.
  • Legitimate interests: to operate, secure, and improve our services, prevent fraud, and communicate with business contacts, balanced against your rights.
  • Consent: for optional marketing and certain cookies, which you can withdraw at any time.
  • Legal obligation: to meet customs, tax, accounting, and other legal requirements.

06 Cookies and similar technologies

We use cookies, pixels, and similar technologies to run our site, remember preferences, measure performance, and, where you allow it, support marketing. You can control these through our cookie preferences and your browser settings. Full details are in our Cookie Policy.

07 How we share and disclose information

We share personal information only as needed to run our services and as described below:

  • Carriers and delivery partners: such as UPS, DHL, Canada Post, DPD, Evri, and other carriers in our network, to quote, move, track, and deliver shipments.
  • Customs, border, and government authorities: to clear shipments and meet legal and regulatory requirements.
  • Fulfilment, warehousing, and marketplace partners: to support storage, labelling, kitting, FBA acceptance, and returns.
  • Technology and service providers: hosting, cloud, IT, communications, analytics, and payment processors that support our operations under contract.
  • Professional advisors: legal, accounting, and insurance advisors where appropriate.
  • Corporate transactions: a buyer or successor in connection with a merger, financing, acquisition, or reorganisation, subject to confidentiality.
  • Group companies: other members of the Inext Group where necessary to provide and support the services.
  • Legal and safety: where required by law, court order, or to protect the rights, property, or safety of QuickShip, our customers, or others.

Our commitment
We do not sell your personal information. Mobile phone numbers and SMS consent collected for our messaging program are never shared with third parties or affiliates for their own marketing purposes. See our SMS Terms.

08 International data transfers

QuickShip operates a global network, and your information may be processed in Canada and in other countries where we or our partners operate, including the United States, the United Kingdom, the European Union, India, and Australia. Data protection laws in these countries may differ from those in your home jurisdiction.

When we transfer personal information across borders, we put appropriate safeguards in place, such as contractual protections including standard contractual clauses, and we transfer only what is necessary to provide the service and clear your shipments.

09 Data retention

We keep personal information for as long as needed to provide our services, maintain your account, and fulfil the purposes described in this policy. We also retain certain records to meet legal, customs, tax, accounting, and dispute-resolution requirements. When information is no longer needed, we securely delete or anonymise it.

10 How we protect your information

We use technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, and alteration, including access controls, encryption in transit, and vetting of the providers we work with. No method of transmission or storage is completely secure, so while we work hard to protect your information, we cannot guarantee absolute security.

11 Your privacy rights

Depending on where you live, you may have some or all of the following rights over your personal information:

  • Access a copy of the information we hold about you.
  • Correct or update inaccurate or incomplete information.
  • Delete information, subject to legal and contractual limits.
  • Restrict or object to certain processing.
  • Request portability of information you provided to us.
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us using the details in Section 16. We will respond within the time required by applicable law and may need to verify your identity first.

If you have a concern we have not resolved, you may lodge a complaint with a regulator: in Canada, the Office of the Privacy Commissioner of Canada or your provincial authority; in the EU or UK, your local supervisory authority.

12 Marketing communications and choices

We send commercial messages only where permitted, including in line with Canada’s Anti-Spam Legislation (CASL). You can opt out of marketing emails at any time using the unsubscribe link in the message, opt out of marketing texts by replying STOP as described in our SMS Terms, or contact us directly. Even if you opt out of marketing, we may still send you essential service and transactional messages about your account and active shipments.

13 Children’s privacy

Our website and services are intended for businesses and adults, not for children. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us and we will take appropriate steps to delete it.

Our site and communications may link to third-party websites and services, including carriers, marketplaces, and WhatsApp. We are not responsible for the content or privacy practices of those third parties. We encourage you to review their privacy policies before providing information.

15 Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the effective date above and, where changes are significant, provide additional notice. Your continued use of our services after an update means you accept the revised policy.

16 How to contact us

For privacy questions or to exercise your rights, contact: